Terms & Conditions

Terms & Conditions

Last Updated: May 7, 2026

Welcome to Digital Lynx.

These Terms & Conditions outline the rules and regulations for the use of the Digital Lynx websites, located at https://lynxweb.eu and https://lynxweb.gr, as well as the purchase and use of our digital services. This document also covers our Payment & Services Policy.

By accessing this website or purchasing any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of them, please do not use our website or services.

1. Terminology

The following terminology applies to these Terms & Conditions, Privacy Policy, Disclaimer, and all agreements:

• “Client”, “You”, “Your” refers to the individual or entity using this website or purchasing services.
• “The Company”, “We”, “Us”, “Our” refers to Digital Lynx.
• “Services” refers to all digital services provided by Digital Lynx, including but not limited to development, graphic design, consulting, SEO, performance analysis, automation, and support.
• “Hour Packs” refers to prepaid packages of service hours purchased through the website or via direct agreement.

All terms are interchangeable in singular/plural form and gender usage.

2. Company Information

• Legal Name: DIGITAL LYNX – DELIGIANNIS GEORGIOS
• VAT Number: EL068876917
• Address: Leoforos Syggrou 196, 17671 Athens, Greece
• Email: info@lynxweb.eu
• Website: https://lynxweb.eu | https://lynxweb.gr

3. Services Offered

Digital Lynx provides professional digital services including:

• Web Design & Development
• Branding & Graphic Design
• Digital Strategy & Consulting
• Website Optimization & Performance
• SEO & Performance Analysis
• Custom Digital Solutions
• Ongoing Maintenance & Support

We commit to applying our expertise, experience, and best practices to deliver the best possible outcome for every project. However, due to the nature of digital work, specific results or outcomes cannot be guaranteed.

All services are tailored to client needs and provided on an hourly billing basis.

4. Pricing Structure

4.1 Hour Packs

Hour Packs are prepaid packages used for any supported service. We offer three standard packages:

Billing & Usage:

• Hours are deducted based on actual time spent working on the Client’s requests.
• Minimum billing increment is 15 minutes.
• Services are delivered during normal business hours unless otherwise agreed.
• Custom packages may be arranged by direct agreement.

4.2 Hourly Rates

Unless otherwise agreed in writing:

Rates may change in the future but will not affect already purchased Hour Packs.

4.3 Hour Pack Terms

• Hour Packs are non-refundable.
• Unused hours do not convert to cash.
• Hour Packs are valid for 12 months from the date of purchase.
• Hours are not transferable to third parties.
• Requests outside the reasonable scope of the purchased services may require additional hours or a separate agreement.

4.4 Price Currency

All prices are quoted in Euros (€) unless otherwise specified.

4.5 VAT (Greek Tax)

For clients within Greece: 24% VAT is added to all services (standard Greek VAT rate). Business clients with valid Greek VAT numbers may be eligible for reverse charge.

For EU clients: VAT treatment depends on client location and business status. Valid EU VAT numbers are required for B2B reverse charge.

For non-EU clients: Services are typically VAT-exempt. Local taxes in your country may apply.

5. Project Process

5.1 Initial Consultation

We offer a free initial discussion to understand your needs — no obligation or commitment required.

5.2 Proposal & Agreement

Before work begins, we provide a detailed project scope, estimated hours required, applicable hourly rate, timeline and milestones, and payment terms.

5.3 Project Commencement

Work begins once the proposal is accepted, an agreement is signed (if required), and initial payment is received (when applicable).

6. Payment Terms

6.1 Payment Schedule

• Projects (up to 75 hours): Full payment before project commencement.
• Large Projects (75+ hours): 50% upfront, 50% upon completion.
• Ongoing Services: Monthly invoicing for hours worked, payment due within terms specified on invoice.
• Hour Packs: All payments must be made in advance.

6.2 Payment Due Dates

Standard payment terms are 14 days from invoice date. Overdue payments may result in project suspension, late payment fees (as permitted by law), or legal action for recovery.

6.3 Advance Notice

We may request advance payment for new clients without an established relationship, projects requiring significant upfront investment, or third-party services or tools needed for your project.

7. Accepted Payment Methods

7.1 Credit/Debit Cards

Processed securely through Stripe. Accepted cards: Visa, Mastercard, American Express. 3D Secure authentication for enhanced security.

7.2 Viva Wallet

Alternative secure payment processor, popular in Greece and EU, with instant payment confirmation.

7.3 Bank Transfer/Deposit

Direct bank transfer to our business account. Bank details are provided on the invoice. Please include the invoice number as reference. Allow 1–2 business days for payment confirmation.

7.4 Payment Security

All online payments are processed through PCI DSS compliant providers. We do not store your complete payment card details.

8. Invoicing

All invoices include company information and VAT number, client information, detailed description of services, hours worked (with breakdown if applicable), hourly rate applied, subtotal, VAT, and total amount, payment due date, and payment instructions.

Invoices are sent via email in PDF format. All invoices comply with Greek tax regulations and are registered with the Greek Tax Authority (AADE) as required by law.

9. No Refund Policy

All payments are final and non-refundable.

Due to the nature of digital services provided on an hourly basis, services rendered cannot be “returned,” time invested in your project cannot be reclaimed, hours worked represent actual labor and expertise provided, and custom work is created specifically for you.

In the event of force majeure or exceptional circumstances, Digital Lynx may, at its discretion, offer credit or alternative solutions.

Our Commitment: While we cannot offer refunds, we are committed to delivering high-quality work, maintaining open communication, addressing concerns promptly, working collaboratively to achieve your goals, and providing revisions within the agreed scope.

If you are unsatisfied with our services, please contact us immediately so we can understand your concerns, find a resolution, and make necessary adjustments within the project scope.

10. Project Cancellation

10.1 Cancellation by Client

You may cancel a project at any time by providing written notice. However, you remain liable for payment for all hours worked up to cancellation. An invoice will be issued for work completed. No refunds will be provided for payments already made. A minimum cancellation fee may apply for scheduled work.

10.2 Cancellation by Digital Lynx

We reserve the right to cancel projects if payment terms are not met, the Client breaches these Terms & Conditions, scope changes beyond agreed parameters, or the professional relationship becomes untenable. In such cases, you will be invoiced for work completed to date.

11. Scope Changes & Additional Work

Changes to project scope may result in additional hours and costs, a revised timeline, or an updated agreement or addendum. Significant scope changes require a written change request, a revised estimate provided by us, and your written approval before proceeding. Small refinements within the original scope are included and won’t incur extra charges.

12. Delivery & Ownership

12.1 Project Delivery

Completed work is delivered via email, secure file sharing platform, direct upload to your server/platform, or as specified in the project agreement.

12.2 Ownership Transfer

Upon full payment, ownership of custom deliverables transfers to you, subject to our portfolio rights (we may showcase the work), third-party licenses (fonts, images, plugins remain subject to their terms), and our retention of pre-existing tools and templates.

12.3 Files & Source Code

After full payment, you receive final production files, source files (when applicable), necessary documentation, and access credentials (for websites/platforms).

13. Late Payment

If payment is not received by the due date, project work may be suspended, delivered files may be withheld, websites/services may be taken offline (for hosting clients), and late payment interest may accrue at the statutory rate in accordance with Greek law.

You agree to pay any costs we incur in collecting overdue payments, including legal fees, collection agency fees, and court costs.

14. Third-Party Costs

You are responsible for costs of domain registration, web hosting (unless we provide it), third-party plugins or software licenses, stock images, fonts, or other assets, and advertising or marketing spend.

If we purchase third-party services on your behalf, costs are added to your invoice, you must approve expenses in advance (for amounts over the agreed threshold), and no markup is applied to third-party costs.

15. Client Responsibilities

To ensure successful project delivery, you agree to provide timely feedback and approvals, supply necessary content, images, and materials, grant access to required systems or platforms, respond to communications within reasonable timeframes, make timely payments as agreed, provide accurate information and ensure you have rights to all materials provided.

Delays caused by lack of client input may extend project timelines and may incur additional costs, without liability to Digital Lynx.

16. Warranties & Guarantees

16.1 Quality Commitment

We warrant that services will be performed professionally, work will be completed to industry standards, and we will use reasonable skill and care.

16.2 No Specific Results Guarantee

We do not guarantee specific business outcomes or results, search engine rankings, traffic or conversion increases, or compatibility with all future systems or updates. The Client acknowledges that digital services depend on multiple external factors beyond our control.

16.3 Testing Period

Websites and applications are tested before delivery. You have a reasonable period (typically 7–14 days) to report critical bugs or issues, which we will fix at no charge.

17. Intellectual Property & License

Unless otherwise stated, all content, materials, designs, text, and code on the Digital Lynx website are our intellectual property and/or that of our licensors.

You may not republish material from this website, sell, rent, or sub-license material, or reproduce or redistribute content without written permission.

18. Cookies

We use cookies to improve user experience and website functionality. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

19. Comments & User Content

Users may post comments where permitted. Digital Lynx reserves the right to remove content deemed inappropriate, offensive, or in violation of these Terms. By posting content, you grant Digital Lynx a non-exclusive right to use, reproduce, and display such content.

20. Hyperlinking & iFrames

Third-party linking is permitted only as described in these Terms. No use of our logo or branding is allowed without prior written consent. Framing our website without permission is prohibited.

21. Content Liability

We are not responsible for content appearing on third-party websites that link to or reference us. You agree to indemnify Digital Lynx against claims arising from your website or content.

22. Confidentiality

Both parties agree to keep confidential all business information, trade secrets, client data, and project details (unless public). This obligation survives project completion and payment.

23. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we handle personal data.

24. Dispute Resolution

In case of disputes, we commit to open and honest communication, good faith negotiation, and seeking mutually acceptable solutions. If negotiation fails, parties may agree to mediation before pursuing legal action.

25. Disclaimer & Limitation of Liability

To the maximum extent permitted by law, we exclude all warranties relating to the website and services and are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability for fraud, personal injury, or matters prohibited by law.

26. Reservation of Rights

We reserve the right to modify these Terms at any time, request removal of links to our website, and refuse service at our discretion if misuse or abuse is detected. Continued use of the website constitutes acceptance of updated Terms.

For ongoing projects, existing payment terms in signed agreements remain valid until project completion.

27. Governing Law

These Terms are governed by and construed in accordance with Greek law and applicable European Union regulations. Disputes are subject to the jurisdiction of Athens courts.

28. Contact

For questions about payments, invoices, or these Terms:

• Email: info@lynxweb.eu
• Subject: “Payment Inquiry” or “Terms Inquiry”
• Address: Leoforos Syggrou 196, 17671 Athens, Greece
• VAT: EL068876917

We typically respond to inquiries within 1–2 business days.

29. Acknowledgment

By engaging our services and making payment, you acknowledge that you have read and understood these Terms, you agree to the terms outlined herein, you accept our no-refund policy, and you understand payment obligations and terms.

For complete terms governing our services, please also review our Privacy Policy and Cookies Policy.

© 2026 Digital Lynx. All rights reserved.